Accenture Referral Off Campus Drive for Freshers : Procurement Help Desk Agent : Apply Now
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Accenture Referral Off Campus Drive for Freshers : Procurement Help Desk Agent
Designation :
Job Number : J3454
Criteria : Graduates
Good Communication Skills
Responsibilities :
- Handle all incoming helpdesk calls from the Client business and suppliers of a procurement system nature, being the prime contact for customer enquiries. Enquiries will include system issues requiring walkthroughs of the system
- Field incoming calls and document all issues, resolution & follow-up actions
- Provide consistent support to all customers
- Initiate follow-up calls
- Manage all incidents opened by the CSD for end to end customer experience
- Escalate customer issues as required to Supervisor
- Recommend updates to procedures and user guide to team Lead
- Escalate any vendor disputes
- Strong understanding of the SLAs
- Commercial and Financial Responsibilities
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Here for Registration
Experience: Freshers(0-1 yr)
Experience: Freshers(0-1 yr)
Location: Noida
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