Capgemini Freshers Recruitment : B.E,B.Tech,MCA,M.E,M.Tech :Desktop Support Engineer : Hyderabad
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Capgemini Freshers Recruitment : B.E,B.Tech,MCA :Desktop Support Engineer : Hyderabad
Company Profile
:
Capgemini India is part of the universal Capgemini Group that is one of the world prominent providers of consulting,outsourcing services, technology and local professional services.which is being achieved through domain and technology Centres of Excellence (COEs) in Customer Products and Retail, Life Sciences, Manufacturing, Media & Entertainment, and Energy & Utilities. Additionally, it has functional COEs in Testing, Insights & Data, Mobile, Digital Customer Experience and Captives.
Designation : Desktop Support Engineer
Criteria : B.E,B.Tech,MCA
Skills :
- Good communication skill
- Willing to work in 24*7 shift.
- Should be able to lead a conversation and take control of conversation.
Job Description :
- remotely resolve issues faced by users related to their desktop/laptop. Create ticket and troubleshoot and/or assign it to the relevant resolver group.
- Basic IT and technical knowledge. (Desktop troubleshooting skills)
- Basic network knowledge and troubleshooting skills.
- Ability to interpret technical information and present it in simple terms for a less technically aware audience
- Contextual ticket prioritization understanding.
- Understanding of the client benefit and loss matrix
- Basic business process knowledge.
- Understanding of the business value stream.
- Should be a fast learner.
- Eagerness to resolve an issue
- Logical bend of mind
- Strong Knowledge of MS Office 2007/2010 (Excel (Including VBA / Macro), Word, PowerPoint, SharePoint, Outlook, Internet Explorer)
- Capability of Troubleshooting Technical Issues and resolving in proper time
- Solution searching capabilities for technical issues
Placement
Papers :
Experience : 6 months to 2 yrs
Location : Hyderabad
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