Infosys Freshers Recruitment : Any Degree : Process Executive : Pune
Any Graduates
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B.E
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B.Tech
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Entry Level
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infosys
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Job Openings
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Off Campus
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Process Executive
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Pune
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Referral Drive
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Infosys Freshers Recruitment : Any Degree : Process Executive : Pune
Company Profile
:
Infosys Limited, the business process outsourcing subsidiary of Infosys Limited (NYSE:INFY), was set up in April 2002. Infosys BPO provides integrated end-to-end outsourcing and delivers transformational benefits to its clients through reduced costs, ongoing productivity improvements, and process reengineering.It provides services to industries such as Financial Service and Insurance (FSI), Manufacturing, Retail, Logistics & Life Science, Media and entertainment, Communications, Healthcare, Energy and Utilities.
Designation :
Reference Code : Inf_EXTERNAL_10019227_1
Criteria : Any Degree Graduates
Skills :
Good Communication Skills
Job Description :
Process Reengineering : Delivers on the new process / approach IN ORDER TO meet client / internal goals Knowledge Management : Shares experiences IN ORDER TO facilitate capture of tacit knowledge Customer Interaction : Resolves individual cases that need re-work IN ORDER TO ensure high C-Sat / NPS score from the end user. Process Compliance : In a voice process - Effectively executes calls of the clients customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls and strives for target maximization IN ORDER TO meet quality standards. In a data process - Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as pe r defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients account as per the prescribed format. IN ORDER TO meet quality standards. SLA Compliance : In a data process - Executes trans actions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transac tion would depend on the process) IN ORDER TO meet SLA targets. In a voice process - Follows all predefined procedures, adheres to all the laws regarding telesales applicable in that specific location in order to meet SLA target and to ensure that the per formance parameters are met and exceeded IN ORDER TO meet SLA targets
Placement
Papers :
Experience : Entry Level(0-2 yrs)
Location : Pune
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