Dell Recruitment : B.E,B.Tech,MCA,M.E,M.Tech : Engineer : Gurgaon,Haryana
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Dell Recruitment : B.E,B.Tech,MCA,M.E,M.Tech : Engineer : Gurgaon,Haryana
Company Profile
:
Dell Inc. is an American MNC and one of the largest PC vendor of the world. The company is engaged in the business of manufacturing and selling Personal Computers and other related products like data storage devices, network switches, HDTV's, Cameras, Printers etc. It also provide IT consulting services. It is a fortune 500 company.
Designation : Client Tech Supt Associate
Criteria : B.E,B.Tech,MCA,M.E,M.Tech
Skills :
- Should be willing to work in shifts in a 24 x7 work environment
- Should be residing within Transport Boundaries
- Excellent telephone soft skills & thorough telephone functional skills
- Ability to handle stressful situations.
- Ability to deal professionally with irate customers.
Job Description :
- Responsible for providing telephone support for customers on operation or maintenance of Dell products.
- Assist phone customers by diagnosing problems, and providing resolutions for technical and service issues.
- Responsible for EWS, Total solutions, YTT and In warranty extension sales.
- Performs work in accordance to standardized policies and procedures.
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Ensure proper escalation procedures are followed.
- Responsible for customer satisfaction through effective handling of customer problems.
- Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills.
Placement
Papers :
5.Syntel
Location : Gurgaon,Haryana,India
How to Apply (Wait for 10 seconds,the link will open shortly) :
Interested and eligible candidates apply this position by
following link as soon as possible
DOUBLE CLICK TO APPLY ONLINE !
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