IBM Recruitment : B.E,B.Tech,M.E,M.Tech : Windows Administrator : Pune
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IBM Recruitment : B.E,B.Tech,M.E,M.Tech : Windows Administrator : Pune
Designation : Delivery Project Executive
Criteria : B.E,B.Tech,M.E,M.Tech
Skills Required:
- Good Understanding of the Contract, Statement of Work (SOW), or Document Of Understanding (DOU), cost case, Financial baselines, setting up of ICA’s. Build client satisfaction through formulation, development, implementation and delivery of application, technical and business solutions. Respond to client requirements as specified in the contract or SOW.
- DPEs work with the Project Office and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned IBM team operations
- DPE is the Primary contact for the PE (Project Executive) on service delivery. The DPE also supports the PE in identifying growth opportunities and contract profitability. They own quality for service provided by the delivery organization and are responsible for tracking and reporting on service level performance
Preferred Technical and Professional Experience:
- Very good experience hiring top talent in an aggressive labour market.
- Significant experience planning retention programs to reduce attrition.
- Technically oriented university degree
- Experience in working in ITIL/ITUP environment
- Experience with Agile methodologies
- Experience with LEAN and/or Six Sigma
Job Description :
- Upgrade and Maintain OS Versions.
- Managing the Calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure.
- RCA preparation and meeting SLA for RCA submission.
- Planning and implementing fixes / Patches
- Escalation of Disk management task on production system from L3 team.
- Complex Health Checking.
- Citrix related issues , affecting significant no. of users
- High-end changes like change in cluster, hardware replacement, software/driver Upgradation on production systems.
- Analyze Problems & escalate to appropriate Levels.
- Act on Day to Day House Keeping tasks by using tools & scripts
- To able to perform in 24 x 7 Environment in shift roaster
- To able to attend calls on call basis whenever assigned
- Work with Change & Problem Management Tools
- Create regular reports for Management requirements.
- Problem determination and resolution within Expected time frame.
- Perform Root Cause Analysis for the incidents.
- Identify and recommend improvements to existing processes.
- Escalations handling.
Placement Papers :
Location : Pune (Are you looking for jobs in Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)
How to Apply :
Interested and eligible candidates apply this position by following link as soon as possible
Apply Link : Click here
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