Symantec Career Recruitment 2018 | B.E,B.Tech,MCA,MSc,M.E,M.Tech | Associate Software Engineer | Pune
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Symantec Career Recruitment 2018 | B.E,B.Tech,MCA,MSc,M.E,M.Tech | Associate Software Engineer | Pune
Company Profile
:
Symantec Corporation is an American IT MNC which was formed to provide security software’s for PC's, Storage & back-up services. The company also provides professional services to support the clients using their softwares. It is a fortune 500 company and its most widely used security software is Norton Anti-Virus. The company has also taken over Veritas Software and it is now also focusing on information management business.
Symantec Careers 2018
(0-2 years) Freshers/Experienced openings Pune :
Company Name
|
Symantec
|
Profile
|
Associate IT Site Services Analyst
|
Qualification
|
Graduates & Post Graduates
|
Salary
|
Not Disclosed
|
Experience
|
0-3 Years
|
Job Location
|
Pune
|
Designation : Associate IT Site Services Analyst
Start-up Companies : Click here
Criteria : BE / M.Sc / MCA / Any Computer Related Degree
AMCAT
Questions : Click here
Skills :
- Demonstrated proficiency in coordinating teams of IT service resources to deliver to required SLAs
- Preparing accurate and timely documentation to track services progress
- Identifying and realizing opportunities to improve processes for better client and team results
- ITIL V3
- One-Three years work experience as IT Analyst/Coordinator in a product or managed services company.
- Working knowledge of Ticket Management system- Service NOW
- Good Knowledge of IT hardware and platforms
- Excellent communication and Coordination Skills
- Vendor Management
Genuine Consultancies : Click here
Job Description :
- Coordinates delivery as agreed and to the required levels of customer satisfaction within assigned service delivery centers.
- Coordinates the scheduling and deployment of field service representatives, and ensuring they attend site on time, tooled and suitably qualified; and review on-site resource rostering.
- Ensure the technical delivery by on-site technicians and field service representatives.
- Ensure policy and process adherence by site technicians and field service representatives.
- Ticket and SLA management.
- Support the resourcing function during peak periods
- Coordinates time sheets being sent to and received from all on-site technicians and field service representatives, in time for monthly financial responsibilities.
- New-Job Requirements: Ensure that each job is correctly scoped for delivery and communicated across the organization with the goal of zero rework
- Post-Job Status Report – Collection of all completed jobs sign-offs.
- Client Services Reporting –Produce and issue monthly client reports as per agreed formats with Services Delivery Manager
- Updating and maintaining documentation about audits, equipment inventory, change logs, rack and cabling diagrams, and DCIM
- Professionally resolve issues via trouble ticket and phone within SLAs
- Assist in tracking data center issues
- Introduce process improvements and encourage best practices in data center operations
- Capacity planning
- Be able to work independently and within a team
- Participate in on-call rotation and provide after-hours support
- Updating and maintaining documentation about audits, equipment inventory, change logs, rack and cabling diagrams
- Professionally resolve issues via trouble ticket and phone within SLAs
- Assist in tracking data center issues
- Introduce process improvements and encourage best practices in data center operations
- Capacity planning
- Be able to work independently and within a team
- Participate in on-call rotation and provide after-hours support
Location : Pune (Are you looking for jobs in Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)
Experience : 0-4 Years
How to Apply :
Interested and eligible candidates apply this position by
following link as soon as possible
DOUBLE CLICK TO APPLY ONLINE !
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