/ / / / / / / / / / / / / / / / / Accenture Career Recruitment 2019 | B.E,B.Tech,BSc,BCA | Product Support Associate | Hyderabad

Accenture Career Recruitment 2019 | B.E,B.Tech,BSc,BCA | Product Support Associate | Hyderabad

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Accenture Careers
Accenture Recruitment 2019


Accenture Career Recruitment 2019 | B.E,B.Tech,BSc,BCA | Product Support Associate | Hyderabad

 Accenture is looking for the fresher/experienced candidates to work as Product Support Associate for Hyderabad location. Graduates are eligible for this post.
Company Profile  :
Accenture Solutions Pvt Ltd
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the w largest delivery network. Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Career 2019

Company Name : Accenture

Designation:  DBM Product Support Associate

Job Number: 9330
                                                                                                     
Criteria:  B.E,B.Tech- Any Specialization
                  
Skills: 
  • Bachelor’s degree required: B Tech, BCA or BSc computers;
  • Good knowledge in Domain,Troubleshooting and Customer Service backgorund;
  • Experience working in a client-facing technical service environment, preferably supporting web-based products;
  • Ability to absorb complex technical concepts and communicate them to a non-technical audience;
  • Strong collaboration, leadership, organization and the ability to work well in teams are required;
Job Description : 
  • Demonstrated creative problem-solving approach and strong analytical skills;
  • Strong communication skills are a must for this role, along with flexible shift timings;
  • Troubleshoot and resolve issues related to DoubleClick Bid Manager (DBM). This includes technical troubleshooting of issues related to standard, rich-media, mobile and video(VAST) creatives, line items, tags, ad-serving, etc.;
  • Provide product, troubleshooting workflow guidance and training to new hired / newbie’s in the support team in Hyderabad (per suggestion from the client Project Manager).;
  • Coordinate with cross-functional teams including Product Management/Specialists, Sales, Engineering and Ad Approval teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction.;
  • Educate the customers on product usage, from the basics to best practices mostly via emails/phone calls.;
  • Collaborate with AMER/EMEA/APAC teams.;
  • Serve as a point of contact for projects led by our escalation management team to improve customer experience (ensuring that CSAT, FRT, TRT, mTRT FCR metrics meet the SLA targets) and internal operational effectiveness (process streamlining, reducing support team dependency on Ad Solution Consultants

Salary: Not Disclosed by Recruiter

 Industry: IT-Software / Software Services

 Functional Area: IT Software - Application Programming, Maintenance

 Role Category: Programming & Design

Location:       Hyderabad
How to Apply :
Interested and eligible candidates apply this position by following link as soon as possible

DOUBLE CLICK TO APPLY ONLINE !

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