Citibank Career Recruitment 2019 | Any Graduates and Post Graduates | Pune
B.E
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B.Tech
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Chennai
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Citi Bank Off Campus
,
Citibank
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citibank careers
,
citibank referrals
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Fresher Jobs
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Freshers Job in India
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Infrastructure Analyst Jobs
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Job Openings
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M.C.A.
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M.E.
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M.Tech
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Software Engineer
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Citibank Career Recruitment 2019 | Any Graduates and Post Graduates | Chennai
Company Profile
:
Citibank India is an Indian private sector bank headquartered in Mumbai, Maharashtra. It is a subsidiary of Citigroup, a multinational financial services corporation headquartered in New York City, United States. The Indian Headquarters are at Bandra Kurla Complex, a hub for multinational corporations in Mumbai.
Designation : Infrastructure Analyst
Start-up Companies : Click here
Criteria : B.E,B.Tech,MCA,M.E,M.Tech
Job ID : 17051963
AMCAT
Questions : Click here
Skills :
- Problem solving including technical issues
- Conflict resolution
- Effectively prioritise time and manage work to deadlines
- Presentation and customer negotiation
- Take ownership of issues and liaise with the client and various internal Citi units to achieve excellent customer experience
- Good level of comfort with MS Office
- Planning and execution skills relating to customer portfolios
- Client relationship management skills
- Experience of a fast growing Corporate Card business
- Exposure to Product Management and Front Office business
Genuine Consultancies : Click here
Job Description:
- The main responsibility of the Client Account Specialist is to maintain, strengthen and grow the ongoing relationship with Commercial Card Clients following set up by the implementation team. This includes driving client satisfaction, programme growth and acting as a point of escalation for Customer Services. The Client Account Specialist provides a single ‘window’ into Citi for the Program Administrators and senior client representatives/decision makers who are responsible for leading Card programmes within our clients
- Following implementation, this person will manage the client transition from implementation into BAU
- Manage and own escalations through to resolution including root cause analysis, identify fix and preventative measures
- Undertake regular Service Reviews with clients, identifying opportunities for improvement and owning the resolution of any resulting issues
- Identify trends and carry-out frequent analysis to ensure smooth operation of the program
- Practice continuous process improvement across Operations and with our clients to reduce errors, bottlenecks and ultimately costs
- Identify areas to cross-sell/up-sell further products and solutions to existing clients and work with internal stakeholders to develop leads
- To own and manage distinct projects and initiatives to drive consistently high level of customer satisfaction
Location : Pune
How to Apply :
DOUBLE CLICK TO APPLY ONLINE !
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