Mphasis Freshers Recruitment 2017 | Trainee Customer Support Officer | Any Degree | Pune
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Mphasis Freshers Recruitment 2017 | Trainee Customer Support Officer | Any Degree | Pune
Company Profile
:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).
Designation : Trainee Customer Support Officer
Criteria : Any Degree
Skills :
Good Communication Skills
CANDIDATE PROFILE:
- Candidates should possess Any Degree from recognized university
- Must possess good product knowledge to identify opportunities to increase product density.
- Should have excellent communication skills ( both written and verba)
Shift timings: UK shifts
Job Description :
- Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.
- Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
- Update users about request status and close request when users are satisfied with solutions
- Performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
- Doing remote desktop troubleshooting.
- Escalating complex incidents / requests to upstream technical groups.
- Operating the computer, OS and Knowledge base navigation.
Placement
Papers :
Location : Pune (Are you looking for jobs in Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)
How to Apply : Online
Interested and eligible
candidates apply this position by following link as soon as possible
Apply Link : Click here
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