HCL Recruitment : B.E,B.Tech,Beng(Hons) : Analyst : Bangalore
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HCL Recruitment : B.E,B.Tech,Beng(Hons) : Analyst : Bangalore
Company Profile
:
At the dawn of the new millennium, a unique information technology company was born: HCL Technologies. As narrated in the video below, HCL Technologies has demonstrated remarkable growth through the recent economic downturn, emerging as one of only eight 21st century listed technology companies in the world to cross $1bn in Net Profit, $6bn in Revenue and $15bn in Market Capitalization.
Designation : Analyst
Criteria : B.E,B.Tech,Beng(Hons)
Skills :
Good Communication Skills
Job Description :
To resolve assigned tickets in adherence to agreed SLA and quality standards of the company (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development
Placement
Papers :
Location : Bangalore (Are you looking for jobs in Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)
How to Apply :
Interested and eligible
candidates apply this position by following link as soon as possible
Apply Link : Click here
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