OpenText Career Recruitment 2018 | Technical Analyst | Hyderabad
Across India
,
B.E
,
B.Tech
,
Bangalore
,
OpenText
,
OpenText Careers
,
OpenText Interview Questions
,
opentext recruitment
,
OpenText Referrals
,
Pool Campus Drive
,
Referral Drive
Edit
 |
| OpenText Recruitment 2018 |
OpenText Career Recruitment 2018 | Technical Analyst | Hyderabad
Company Profile :
OpenText enables the digital world as the global leader in Enterprise Information Management, both on premises or in the cloud. We embrace all things digital and are committed to being the Best Place to Work for our Employees in over 140 locations around the world.
We obsess over our customers to ensure they are wildly successful in embracing the Digital World. Our customers entrust us with their most important information, we need to be their most trusted partner. What we do, we do well. What we create, we do purposefully to impact the world. If you believe in this and are passionate about enabling the Digital World then let OpenText turn your career vision into reality.
Designation : Technical Analyst
Start-up Companies : Click here
AMCAT Questions : Click here
Skills :
- University/College degree within a related discipline or equivalent work experience
- Proficient in Windows OS, MAC OS X, and Unix/Linux operating systems
- Previous experience working with web application servers (i.e. Apache Tomcat, MS IIS)
- Basic knowledge and understanding of relational management systems (i.e. SQL)
- Experience working with virtual environments is an asset
- AS400 skill an asset
- Programming/scripting skills is helpful (i.e. VB, JSP)
- Possess knowledge of networking and firewall concepts
- Service oriented with a strong desire to provide exceptional customer support efficiently with a high focus on call resolution
- Proven experience working in a fluid environment that is ever growing and changing
- Strong ability to multi-task and prioritize work effectively to accomplish desired results
- Positive attitude, patience, understanding, dedication and commitment
- Strong attention to detail, the ability to grasp concepts quickly, and a thirst for knowledge
- Ability to learn new technologies quickly, to work independently and strategically, and to utilize resources efficiently to solve cases systematically and effectively while ensuring the highest customer satisfaction and staying within the stated service level goals
- Work hours will vary and may include some evenings and holiday and potential requirement to work in a 24/7 environment
Genuine Consultancies : Click here
Job Description :
The OpenText Connectivity technical team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the Connectivity suite of solutions within complex customer environments, while suggesting techniques and tools for application development.
The successful candidate will be working in a highly functioning team consisting of Technical Analysts, Senior Technical Analysts and Principal Technical Analysts that work effectively together to reach a common goal.
You are great at:
The OpenText Connectivity technical team is currently searching for a technically dynamic and resourceful individual who has the ability to provide exceptional technical customer support in a challenging and rewarding environment. The incumbent will be joining a team that provides world class technical customer support to a variety of enterprise customers while working across business units to ensure that customer satisfaction is met in every form. Their focus will be supporting the Connectivity suite of solutions within complex customer environments, while suggesting techniques and tools for application development.
The successful candidate will be working in a highly functioning team consisting of Technical Analysts, Senior Technical Analysts and Principal Technical Analysts that work effectively together to reach a common goal.
You are great at:
- Representing OpenText acting as first point of contact for all technical inquiries regarding Connectivity solutions and its integration into external environments.
- Utilizing exceptional written and verbal communication skills while supporting customers via telephone, email or web, while demonstrating a high level of customer focus and empathy
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone based activities, and schedule adherence.
- Demonstrate an understanding of the products and customer environments to resolve complex technical issues or suggest alternative options, which may not be related to OpenText products directly.
- Act as a key point of contact for customer follow up and incident management, while maintaining and documenting the customer relation management system with updates and resolution.
- Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.
- Contributing to the knowledge base by authoring and editing articles to share current information with team members.
- Using professional/technical knowledge, guided by known practices and established precedents, make decisions within defined parameters to impact schedules and deliverables of the project/function.
- Work under general supervision where results are reviewed periodically and adhere to established policies and procedures such as seeking approval on matters outside of job or role.
Location : Hyderabad (Are you looking for jobs in Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)
How to Apply :
Interested and eligible candidates apply this position by following link as soon as possible
DOUBLE CLICK TO APPLY ONLINE !
0 comments:
Post a Comment