/ / / / / / / / / / / / / / / / / / IBM Freshers Recruitment 2019 | B.E,B.Tech,MCA,M.E,M.Tech | Technical Support Associate | Bangalore

IBM Freshers Recruitment 2019 | B.E,B.Tech,MCA,M.E,M.Tech | Technical Support Associate | Bangalore

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IBM Careers Recruitment 2019
IBM Careers 2019

IBM Freshers Recruitment 2019 | B.E,B.Tech,MCA,M.E,M.Tech | Technical Support Associate | Bangalore

Company Profile  :

IBM has been present in India since 1992. IBM India’s solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

Designation :  Research Intern_IRL

Start-up Companies : Click here
                                                                                                     
Criteria : B.E,B.Tech,MCA,M.E,M.Tech

  AMCAT Questions : Click here                     



What can you expect during your internship assignment?
  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client - Outlook, Notes etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.
Genuine Consultancies : Click here

Placement Papers : 

1.HCL(16 Sets)
2.Tech Mahindra
3.Infosys
4. Mindtree
5.Syntel


Experience :  Freshers(0-2 Years)     - More Fresher Jobs

@@Freshers Registration Link@@


Location :       Bangalore (Are you looking for jobs in Bangalore,Chennai,Hyderabad,Delhi, Mumbai,Kolkata ?)

 Required Technical and Professional Expertise :
  • Minimum 0 to 2 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.
Responsibility :

  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.
How to Apply :

Interested and eligible candidates try to find IBM Employee through LinkedIn and apply this position by following link as soon as possible

DOUBLE CLICK TO APPLY ONLINE !

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